SERVICE EXCELLENT

Lucky Charm Faucet
One day the boss of Mercedes Benz has a problem with the water faucet in his home. On the recommendation of his friend, he called a plumber to fix his faucet. When contracted, the plumber did not know that the caller is the boss’s biggest car company owners in Germany.

On the agreed day, the plumber came to the house boss Mercedes Benz to repair the damaged valve. After repair, the plumber came home and received the payment for his services.

About two weeks after that, the plumber called Mercedes Benz boss to ask whether the valves are already repaired have really good or is damaged. After a few months later, the boss’s Mercedes Benz is recruiting for a plumber working in his company, and the plumber is a Christopher L.Jr. Currently he is General Manager of Customer Satisfaction and Public Relation in Mercedez Benz.

$ 1 Service
Conrad Nicholson Hilton, the second of eight children, born in San Antonio, 1887, Mexican territory. His father was an immigrant from Norway, a man who diligently attempted but has suffered some losses in business. His main business is open a food shop. It is gains allowing them to build a large house with several rooms.

At the time of recession in 1907, money is very difficult to obtain. With the money saved, Conrad went to the train station to advertise his new business. With US $ 1, the inn provided a friendly service with a clean room and tasty meals that cooked by Mrs. Mary Hilton. Conrad finally successfully managing the hotel, after the economic recession, Hilton continues to build the Hilton Hotel till become a respected organization that provides friendly service and best in the world.

Friendly Customer Service
Initially, Howard Schultz is a general manager at a Hammarplast. One time, he came to the Starbucks that was originally just a small store retailer of coffee beans that have been roasted. This shop is owned by the duo of Jerry Baldwin and Gordon Bowker as the early founders of Starbucks. Seeing their excitement about the coffee, Howard decided to join the Starbucks, who was then 10 years old. He was soon able to close with Jerry Baldwin. Unfortunately, it did not happen to Gordon Bowker and Steve, a new Starbucks investors. Even so, Howard is trying to adapt and try to introduce various reforms to raise the idea of Starbucks.

One time, Howard Schultz came up with brilliant ideas. He urges Jerry to transform Starbucks into Italian-style espresso bar. After lengthy debate and argument, Jerry refused because even a good idea, Starbucks is being thrown into debt so it will not be able to finance the changes. Howard was then determined to establish his own company. Learning from Starbucks, he did not want to owe and chose to struggle to find investors. And, the choice is then made to work extra hard. Rejected and humbled to be part of daily life that must be faced. Determination was realized and even with money collected from business, he managed to buy Starbucks.

However, hard work does not stop. When the acquisition happened, he found that many employees are suspicious and cynical look at the changes he brought. However, with the family system, he embraced and even employees granted stock options so that a sense of belonging in employees higher. Now, aided by a CEO, Orin C Smith, Howard managed to expand to tens of thousands of Starbucks branches around the world. He also emphasized the friendliness of customer service, and on the other hand, treating employees as family.

The story above is the examples from few stories of people who achieve success because they offer a friendly and maximum service. Each person would have wanted a career of increasing employment and better. Many things can be done to achieve it, including by providing quality services and do all the duties and responsibilities with the best quality. Everyone wants the best services, and when we sincerely provide quality service then we would be honored and respected.
By providing quality service and sincere in our work environment, then we will achieve success in all things in our workplaces. For that, we need to keep ourselves in order not to get stuck in the praise we have received, because if we are wrong in responding to such praise, it will create a seed of arrogance that can be damage our sincere attitude in providing a quality service.
Strengthen yourself to become steadfast in providing quality service and sincere, because it’s surely not that easy. If readers want to learn more about service excellent, can get it from below E-Book:

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